Patient Center

Appointments

Whether you need to request an appointment or ask questions, we are here to help. Please contact us by phone, or click on REQUEST AN APPOINTMENT, and one of our team members will call you to set up your appointment.

Prior to calling or being called, please have the following information ready:

• Patient date of birth and contact phone number.
• The patient’s insurance card.
• The patient’s place of employment, including address and phone number.
• The patient’s primary care provider name and contact information.

New Patients

If you are a new patient, download and fill out our New Patient Packet and bring it with you to your appointment.

Download the New Patient Packet

Questions?

Would you like to talk to someone about coming to Orange County Retina? We know it can be a major decision to pick a doctor or hospital for your care, especially if you need to travel. We can help.

Please call during the following office hours: Monday – Friday from 8:00 am to 5:00 pm

Central Santa Ana, CA
(714) 972-8432

Coastal-North Newport Beach, CA
(949) 646-3242

Coastal-South San Juan Capistrano, CA
(949) 496-0611

Laguna Hills, CA
(949) 581-3618

North Fullerton, CA
(714) 451 -0801

About Your Visit

After check in, our back office staff will take your medical and ocular history, test your vision, check your eye pressure and dilate your pupils. Once you are dilated your OCR physician will speak with you and perform a thorough eye exam. Diagnostic tests may be recommended by your physician depending on your ocular findings. Once your physician reviews your diagnostic tests, a treatment plan will be developed specifically for you. If treatment is recommended, most treatments are done in the office and every effort is made to begin your treatment plan as quickly as possible.

Please allow a minimum of two hours for your visit. This amount of time is necessary to allow for wide pupil dilation, extended examinations, and any diagnostic testing that is needed to diagnose and treat your ocular condition. Since your eyes will be dilated you may want to have a companion drive you home.

What to Bring for Your Visit

• Dark sunglasses
• Corrective glasses (to see near or far)
• Photo Identification
• Insurance cards
• List of medications
• List of eye drops
• List of surgical procedures, especially eye surgeries/procedures
• Referral form or letter from your physician

Please download and print the form and complete the form in advance of your appointment. If you have your Primary Care Physician (PCP) information please include, the name and phone number. Please make sure to bring the form with you on the day of your appointment.

*If diabetic, bring food/snacks, medications.

Emergencies

Do you have any of the following symptoms?

• Flashes and floaters
• Wavy lines in vision
• Stationary blank spots in vision
• Sudden drop in vision
• Eye pain that does not subside
• Swelling and redness

Please call our office immediately if you develop any new symptoms of concern in your vision. If it is determined that you have an urgent condition, we will arrange to see you on an emergency basis. If you call after regular office hours or on weekends, our exchange will contact our retinal specialist on call. As always, any symptom which may indicate a risk to your vision or to your life should be reported immediately to your own general physician, the 911 emergency service, or any emergency room.

Insurance

Medicare:

• Medicare

Medi-Cal:

• CalOptima
• Medi-Cal

Medical Groups/IPAs:

St. Joseph Hospital Affiliates, St. Joseph Heritage, MemorialCare, and Monarch Healthcare.

If you are assigned to a Medical Group/IPA, you must contact your Primary Care Physician to obtain a referral request. An appointment cannot be made without this prior authorization unless your Primary Care Physician deems your treatment an emergency.

As a courtesy, we will bill your insurance. However, we must remind you that the ultimate responsibility for payment of all charges belongs to you, the patient. Our Insurance Department will be glad to answer any questions or concerns you may have regarding your bill. Copays, deductibles, or any other out-of-pocket monetary requirement will be collected on the day of service.

Payments

If you do not have medical insurance, payment will be collected on the day the services are rendered. Extended payment plans are granted for patients with proof of financial hardship. You may also qualify for a discount if paying by cash.

We bill using both the Invoice and Statement methods. Invoices show details of all services performed for a single date of service. Statements reflect all dates of service where a balance exists.

Prompt payment is appreciated and can be submitted with either an invoice or a statement.

For your convenience, we accept the following methods of payment:

• Cash
• Personal check
• Visa
• MasterCard
• Discover
• American Express
• CareCredit